[ Click D'pic 2 see detail ]
I loved this machine from the first time I saw and tried it. However, I started having problems on day 2 - the milk wouldn't froth and it came out in spurts with a lot of water, not even filling 1/8 of the glass with milk. I took it back to Williams Sonoma and they cheerfully replaced it. It happened again to this new machine and, once again, I took it back for a replacement. (I had been in touch with Nespresso at all the junctures along the way and they replaced the milk jug and top twice.) When it happened on the third machine, I called the local Williams-Sonoma and asked if there was someone who could check out my machine. I am in the Danbury, CT area and Bill, at the local Williams-Sonoma, told me to leave it with him while I shopped and he would check it out. When I returned he told me it was frothing perfectly and then showed me how he set it up. It seems that I had not been pushing the jug connection tight enough. It has to click in. The lights had always been on and so I believed that the jug was connected correctly, but I was wrong. Not until I saw it being done and felt the connection, did I understand what I was doing wrong. Without being tightly connected it doesn't work correctly. Now I push until I hear a click and/or push it in a second time holding the back of the machine as I push, and have been making perfect lattes. I recommend this machine highly but think the documentation should be rewritten with this little bit of information in bold letters. I have seen many reviews of this machine from people who have had the same problem and hope that they found the solution as this machine is wonderful.
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